Warmaya™ Return & Refund Policy

At Warmaya™, your satisfaction is our top priority. Our goal is to provide a hassle-free and transparent experience, so you always feel taken care of.

Here's everything you need to know about returns and refunds:

📅 30-Day Warm-Feet Guarantee

We stand behind our slippers with a 30-Day Money-Back Guarantee. Try them for 30 days from the day they arrive. If you don't love them, we'll give you a full refund of the product price — even if you've worn them.

Please note: Shipping to you is always free. For change-of-mind returns, return shipping costs are the responsibility of the customer.

📦 Returns

To be eligible for a return:

• The item must be returned with all included parts (slippers, battery packs, charging cable).
• You must request a return within 30 days after delivery.

If your item qualifies:

1. Contact our support team at support@warmaya.store with your order number and a photo of the product.
2. Once approved, we'll send the return address and instructions within 1–2 business days.
3. Once your return is on its way (with tracking), we'll process a full refund of your order subtotal.

🕒 Please allow 5–10 business days for your refund to be completed by your bank or card provider.
🚚 If your item arrives damaged, defective, or incorrect, we cover everything: just send us a photo or short video and we'll ship a free replacement or issue a full refund — no need to send the item back.

💥 Damaged or Defective Items

If your slippers arrive damaged, stop heating, or you received the wrong item, please contact us within 30 days of delivery. We'll send a free replacement or issue a full refund.

To help us process this quickly, please include:

• Your order number and a brief description of the issue
• A clear photo or short video of the item

🔄 Exchanges

Wrong size? We're happy to exchange your slippers for a different size or color, subject to availability. Simply reach out to us at support@warmaya.store within 30 days of delivery to arrange an exchange.

🚫 Cancellations

To cancel an order, email us within 12 hours of ordering. Once an order has shipped it can't be cancelled, but you're still covered by our 30-Day Guarantee.

❓ Need Help?

Our Customer Support Team is available to help with any questions about your order, product concerns, or returns.

📧 Reach us at: support@warmaya.store or Contact Us
🕐 Support Hours: Monday – Friday | 9:00 AM – 5:00 PM (EST)
On weekends, response times may be slightly longer (up to 48 hours).

Thank you for choosing Warmaya™ — we're glad to keep your feet warm all winter.

Please note that we reserve the right to modify this Return & Refund Policy at any time. It is the responsibility of the customer to review the most recent version before purchasing. By purchasing Warmaya™ products, customers indicate their acceptance of this policy.